One of the more difficult aspects of working as a security guard is the ability for an individual to remain calm under pressure. It is likely that all security guards will encounter at least one circumstance or scenario where they will be forced to think, act and or perform under an enormous amount of stress; and this can take place on or off duty. Accordingly , it is extremely important for security guards to learn how to manage the stress and pressure of the job, and its’ potential affects on the individual.
Step 1: Control Your Emotions
One of the tools security guards often leverage to remain calm while under pressure is to keep cool and remain in control. This can be applied by practicing how to face hard challenges through controlling ones emotions and reactions in a calm and neutral manner. Being able to make strong judgment calls with clarity and not allowing fear or confusion to overwhelm you is very important when facing tough decisions on the job. Further, the ability to channel ones energy and remain calm and perform under any condition is one of the more ideal traits security guard employers look for in employees.
Step 2: Conduct Stress Simulations
Another tool that works in training security guards to remain calm under pressure is to teach guards how to visualize different levels and types of environments. New and modern security guard training camps create boot camp scenarios where they are able to recreate the noises, sights and scenarios that security guards can/do experience while out in the field. Figuring-out ahead of time how one might react in the course of action helps to enlighten guards about their subconscious tendencies. Further, it allows guards to assess every security scenario that they might potentially face. For example, if a guard can learn to visualize themselves performing procedures via various scenarios, then they can begin to practice every movement, listen for every word, and anticipate how they might feel under pressure. Therefore, should a situation ever occur, security guards will be able to recall what they have experienced via training and be able to do what is best and the most safe given the circumstance presented.
Step 3: Evaluate the Situation
Last, it is really important for security guards to practice the skill of evaluation. The ability to take a minute to evaluate every situation that occurs on and off site can help security guards determine if a person and or thing poses a potential danger to the individuals or assets they are protecting.
Common questions used to gain an understanding in order to evaluate the situation include:
- Who is there?
- Are there potential dangers anywhere?
- What exactly is happening?
- When did it start?
- Where everyone involved is located?
Security guards should ask questions like these so that they are prepared to take the actions that are necessary. After preparing questions, it is important for security guards to become familiar with making a plan on how to answer and act on the decisions they make in those security scenarios. Creating a manual that outlines the security guard company’s policies and procedures can help supplement every security guard’s individual plan and will allow each employee to adhere to the company’s business practices.
Companies who encourage guards to make plans usually suggest the following:
- Figure out the details of the situation – who, what, where, when, why, and how.
- Decide how critical it is. The more critical it is the faster your action will have to be.
- Based on the first two things you have figure out, plan out a few steps in your head.
These are just a few of the tips that can be helpful in determining how to manage and remain calm under pressure while working as a security guard.